SD PC Support Blog! May 19th, 2012



Posts in the ‘DIY Computer Repair’ Category

April 15 th

1

Custom Built Computers: Getting Started

When you first decide to build yourself a custom desktop computer, the idea sounds great. It’s going to be cheaper than most of the pre-built systems at the store, perform better than most similarly priced machines, and you get the satisfaction of knowing that you built it yourself. But once you start reading up on all of the various components and configurations available, your excitement may turn to confusion, and your confusion into fear. Not to worry though, San Diego PC Support is here to help.

This is the first of many posts in our “Custom Built Computer” blog series, where we will cover every aspect of building your new computer, from choosing hardware to software installation. We will do our best to make even the most technical aspects seem like child’s play, and guide you through a successful computer building experience. Let’s get started.

Below you will find a general overview of the various components in a computer, what each component does, and how it effects overall computer performance.

The Motherboard

The motherboard is the biggest, most important part in your new computer. Much like the mother ship in your favorite sci-fi thriller, it serves as a link between every other component in the computer. Every single component in the computer hooks directly to the motherboard, and any time the components need to communicate with one another, they have to talk to the motherboard first. For example, if you need to open a Word document, the motherboard tells the hard drive to go find the file, then takes the file and sends it over to the processor, which then sends the information back through the motherboard to the video card, which then shows you the file. As you can imagine, if your motherboard is slow, this entire process will be slow. It is for this reason that we suggest purchasing only the best brands and models of motherboards.

The Processor (CPU)

The CPU, or central processing unit in your computer is, as you may have guessed, where information gets processed. Any time your computer needs to manipulate data, whether it be as simple as crunching numbers or as complicated as rendering graphics, if your computer is doing the manipulation, your processor is doing most of the work. It is a very important part of the computer, but oddly enough, speed isn’t always the number one concern. During normal use, such as surfing the web and reading emails, processors do not run at 100% of their potential. It is for this reason that the average consumer doesn’t need the fastest processor available. In fact, most people wouldn’t even notice the difference between a good duel-core processor and one that performs “4 times faster.” However, if you intend on playing newer, graphics-intensive video games or plan to regularly edit photos/videos you will want to go with a faster processor.

The Hard Drive

The main purpose of a hard drive is to store your data. Documents, pictures, videos, they are all stored on this drive. The only factor in determining how many files you can hold is the size of the hard drive. These days they come in sizes ranging from 120 GB (thats gigabytes) to 4 TB (terabytes, 1TB = 1000 GB). To give you an idea of what these sizes mean, a full length high-definition movie file, which is about the biggest file anyone ever deals with, is roughly 4 GB.  An MP3 file is usually about 4 MB, which is 1,000 times smaller than our high-definition movie file.

The size of your hard drive won’t effect the performance of the computer, but there are a few specifications on hard drives that do. Most people will never know that these exist,  but they are very important to look at when choosing a new drive. The first of these specifications is the hard drive speed. The higher the hard drive speed, the less time it takes for the drive to move to the sector of information you need to access, and the more data it can read from the drive per second.  There are 3 common hard drive speeds sold today, 5400 RPM, 7200 RPM, and 10,000 RPM, and the faster the better. Unfortunately 10,000 RPM drives are still very expensive, so we suggest going with a 7200 RPM drive if possible.

Another specification to look for in a hard drive is the “buffer size.” All hard drives have a buffer, or an area to temporarily store data that will soon be transfered to or from the drive. A larger buffer is nice when dealing with larger files, or when editing movies. The average consumer can get away with using a smaller buffer and not notice a significant performance decrease.  Typically only 32MB and 64 MB buffers are offered these days anyways, so price will often be the determining factor, but if you are optimizing performance you should go with the bigger of the two buffers.

The last specification to look at when choosing your new hard drive is called “seek time.” This is the time it takes for the drive to locate the data you have asked it to give you. The lower the seek time, the faster the drive will locate your file, and the faster it will get that file to you. Seek times are recorded in milliseconds, ranging from about 9ms to as much as 15ms. Now, you’re probably saying to yourself, “how would I ever notice the difference between 9 milliseconds and 15 milliseconds?” The answer is, you wouldn’t. But when your hard drive is loading a program, it is “seeking” hundreds of files at once, so a 5ms difference in seek time will be compounded by the number of files you are looking for, and the difference will become noticeable.

February 3 rd

2

Outlook Express Problem – Error Number: 0x800C0133

Problem:

Hello,

I am having trouble with my Outlook Express. I can not receive any messages, and my inbox folder looks empty even though I know there are messages in it. I am receiving the following error:

An unknown error has occurred. Account: 'mail.cox.net', Server:
'mail.cox.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number:
0x800C0133

Solution: This problem is caused by a corrupt or damaged inbox. Outlook express saves all of your emails in one file, and often the file will become corrupt when too many emails are stored.

In order to solve this problem, you will need to make the files which store your email smaller. There are a few ways to do this, and the easiest method is below:

Compress your mail messages using outlook

Step 1. Open Outlook Express

Step 2.  At the top of the Outlook Express Window, click  View -> Layout -> Folder List and select Outlook Express.

Step 3. Again at the top, click File -> Work Offline. This will prevent messages from coming in while we work.

Step 4. Next, click File -> Folder -> Compact All Folders.

This will begin a compression process within Outlook Express. You will see a few different boxes popping up, this is normal.

If an error message appears telling you that a file is in use, simply click “Okay” and let the program continue to work. If the compacting process stops because of this error message, close Outlook Express, wait 10 seconds, then reopen the program and run Step 4 again.

If this does not solve your problem you must manually shrink your .dbx files. This is an advanced procedure and can cause data loss if not done properly, therefor instructions are not provided. This is a service we can perform for you remotely for as low as $49. Please contact a San Diego PC Support technician at (619) 839-0190 or visit our online payment page here: http://www.sandiegopcsupport.com/payments

January 11 th

0

BIOS Password Removal

Does the Bios Password do more harm than good?  This is the question I get asked all the time because people always end up forgetting there bios password and ask for a bios password removal.  In my opinion this type of protection is over rated and tends to lead to more problems than resolutions but before I say bios passwords are bad let’s first talk about what a bios password is. 

On every computer available, the BIOS makes sure all the other chips, hard drives, ports and CPU function together.  In other words, it is a collection of code that helps everything communicate with everything else.  In the “bios” you are able to see technical details such as the type of processor the computer has and how many hard drives are present.  In this environment you are also able to do a lot of other things such as changing your computers clock and boot order.   Some people will try and protect this by applying a bios password.  This is a very easy way to protect your bios but can be very difficult to fix if you forget your bios password.  Bios password removals tend to be more costly than other password removals services because without the bios we are unable to run 3rd party software to help remove the password.  A more hands on approach is needed to remove the bios password. 

On every motherboard there is a battery that helps keep information in ROM.  When the bios battery is removed all values in the bios are set back to the default values when the board was first created.  Removing this battery is the only way to remove the bios password.  When doing this though you can present yourself with other problems such as your computers clock being wrong and even your computer not being able to boot into windows at all; so please make sure to use a certified technician when trying to have your bios password removed.

Based on the difficulty of the bios password removal service I would suggest only using this type of protection only if you must protect your bios from unauthorized changes.

December 19 th

0

How to Reset you Router

This blog provides instructions on how to “reset” your router. This is a practice that nearly all ISP’s suggest as a first step for repairing a down network connection. That being said, San Diego PC Support does not suggest you perform, nor take any responsibilities for any actions you take in attempting to repair anything! If you do not feel comfortable with this, we would be glad to help you. A list of our services can be found here: http://www.sandiegopcsupport.com/services

Router Reset Instructions

Step 1)      Turn off your computer.

Step 2)      Unplug your cable modem.

Step 3)      Plug your router back in and hit and hold the small reset button.  Lights should blink after a while.  Release the button when you see this.

Step 4)      Wait till the router reboots.  Typically this takes a few minutes.

Step 5)      Plug your modem back in.

Step 6)      Turn your computer back on.

Step 7)      Open your web browser and check your connection.

December 19 th

0

Performing a “Hard Reset” on your cable modem

This blog provides instructions on how to “hard reset” your cable modem. This is a practice that nearly all ISP’s suggest as a first step for repairing a down cable modem. That being said, San Diego PC Support does not suggest you perform, nor take any responsibilities for any actions you take in attempting to repair anything! If you do not feel comfortable with this, we would be glad to help you. A list of our services can be found here: http://www.sandiegopcsupport.com/services

Hard Reset Instructions

1)      Turn off your computer.

2)      Unplug your cable modem.

3)      Plug your cable modem back in

4)      Hit and hold the small reset button. This button is typically located on the back of the modem.  After about 30 seconds lights should blink.  Release the button when you see this.

5)      Wait for the modem to reboots.  Typically this takes a few minutes.

6)      Turn your computer back on.

7)      Open your web browser and check your connection.

December 18 th

0

Notebook Hard Drive Type Questions

Question:

I have an ACER
Aspire 9504EWSMi
Mod DQ70
Ser# LXA640508255133093ED00
Currently my notebook has Toshiba MK8025GAS 80GB HDD

So i had a few question.  Are all notebook hard drives physically the same size?
I know it has to be reloaded with an operating system, I have all the restore disks that came with the computer when I bought it so im good there.  I just wanted to know if  all HDD are 2.5″,and all the same height. the one I have been looking at is  1 Terabyte Storage capacity for 2.5-inch form factor drives.  It also says please note that the drive is 12.5 mm high and may NOT be compatible with all notebook systems. Consult system specifications for maximum allowable drive height before attempting to install.

1TB 5400RPM 8MB Cache 12.5mm 2.5″ SATA Notebook Hard Drive w/ 1 year warranty.

Capacity: 1TB (1000GB)
Buffer Size: 8MB Cache
Rotation Speed: 5400RPM
Interface: SATA/300
Form Factor: 2.5″ Notebook Drive
**(12.5mm height) may NOT be compatible with all notebook systems

Answer:

Yes,  all notebook hard drives are 2.5 by 12.5 but they can vary based on interface.  The hard drive that you have noted is a SATA hard drive.  I believe your notebook takes a older type of connection called IDE or ultra ATA.  One way to verify this is to take the drive out of the computer and see what type of interface it has.  If it has 2 rows of pins then its IDE.  If there are no pins then its SATA.   Please note that these hard drives cost more because they are older technology :(   Hope this help.

December 14 th

0

Network Setup: Types of Encryption

The fact of the matter is that Home networking Setup and wireless networking Setup has become extremely popular.  This popularity has lead to more and more internet fraud than ever before and has affected millions of lives.  Because of this jump in internet fraud security, proper network setup has become the number one priority for the majority of home and business users.  Almost everyone knows now that without some type of internet encryption you leave yourself susceptible to all type of internet fraud such as credit card fraud and even spamming your email contacts.

Encryption is a process that takes information and transforms it into a different form that is unable to read by anyone who does not have the encryption code. Depending on the type of encryption, information can be displayed as various numbers, letters, or symbols.  We will show examples of the different types of encryptions currently used in network setups.

WEP encryption

WEP encryption is probably the weakest type of encryption but is offered by nearly every wireless router and used in a lot of novice network setup users.  It is relatively easy to crack the WEP key using programs that can brute force the key or by analyzing the packets sent through the network.  A WEP key consists of two parts; a shared key which is the same on every computer in the network and an IV (initilization vector) which is variable. The IV is rather short for WEP, just 24 bits. It therefore takes a relatively short time before the same IV is used over and over again. On a busy network an attacker could analyze the similarities between these packets and discover their shared value.  In some cases one can concluded that this shared value is the network key.  San Diego PC Support doesn’t recommend this type of encryption for home or business network setup. 

WPA encryption

WPA gives you a little more protection than WEP but still is not that secure for setting up a network.  WPA’s Temporal Key Integrity Protocol (TKIP) periodically changes the key that is used to encrypt data, making it harder for attackers to find similarities between packets. TKIP greatly improves wireless network security but still isn’t the best choice.  This is a better choice for a network setup but not the best.

WPA2 encryption

WPA2 is an upgrade from WPA.  It provides enterprise and consumer Wi-Fi users with a high level of security that only authorized users can access their wireless networks. Based on the IEEE 802.11i standard, WPA2 provides government grade security by implementing the National Institute of Standards and Technology (NIST) FIPS 140-2 compliant AES encryption algorithm and 802.1x-based authentication.  In most cases San Diego PC Support’s Network Setup uses this type of encryption.  We find that this type of security gives your network the most protection.

December 13 th

0

How to open .DOCX files with Word 2003 and earlier

Question: When I try to open a word file, all I see is a bunch of squares and weird symbols. I know the file was made in Microsoft Word, but I can not open it!

Answer: Most likely, the file you are trying to open is a .DOCX file. This is a file created in a version of Word NEWER than 2003, usually Word 2007 or Word 2010. Unfortunately Word 2003, as well as older versions of Word, can not open these types of files.

To fix this issue, download the Compatibility Pack directly from Microsoft. Heres the link: http://office.microsoft.com/en-us/word-help/open-a-word-2007-document-in-an-earlier-version-of-word-HA010044473.aspx

December 13 th

0

Microsoft Word files do not open automatically from email attachment

Problem: When I receive an email with a Word file attached, the file will not open. Instead my computer asks me which program to use to open the file, but I already have Word installed! The only way I can open Word files is by manually opening Word, then choosing File -> Open and finding the file.

My operating system is Windows XP and I am using Word 2003.

Please help?

Answer: Microsoft Word is notorious for changing settings when it updates. All you have to do is change the program Windows associates with .doc and .docx files. Heres how:

1. Go to Start -> All Programs -> Accessories -> Windows Explorer

2. Once windows explorer is open, at the top chose Tools -> Folder Options and select the  “File Types” tab.

3. Now scroll down the list of file types to find DOC and DOCX (assuming you already installed the compatibility pack from above). Now change the program associated with these files types to Microsoft Word by hitting the “Change” button on the bottom half of this same window.

That should do it! A reboot may be necessary for the changes to take place.

October 16 th

0

Google Redirect Problems

Problem: First…thank you for your help in this matter. It has been driving me absolutely crazy for about 2+ weeks now.

Some sites I visit will begin to load, and suddenly switch to google-analytics.com, and never load. In addition, I have several sites redirecting to different sites, such as chinontv, and other strange searches. I have a wireless network set up using a netgear wireless g router wgr614v10. There is a gateway hard wired to the router running XP Pro with service pack 3. My wireless comp. that is also experiencing the same type of issues is an older mac ibook g4 w/ OSX 10.3.9.

I have run malwarebytes, adaware, and AVG free anti-virus and have found nothing of note. In addition I have hard reset my router, and updated the firmware, and the issue is still bugging me. I have not attached any logs because I didn’t want to waste anyone’s time with the wrong info, but let me know and I’ll attach any logs that can be of assistance.

Thanks again.
-marcus

Solution: The problem that you are having is defently a sign of some type of rootkit.  A rootkit is a program or group of programs designed to take control of a computer system without authorization of the system’s owner.  Typically, rootkits act to hide their presence on the system by subverting or evading antivirus software.

In order to solve this problem first you need to download and run Gmer.  Gmer is a program that can detect Root kits.   I have a provide a link here.  root kit detector.  Once you have determined what files are infected you need to use a offline environment like Barts PE to remove the Root kit.  Write down the location and name of the infected files and download BartPE from here.  BartPE.  Burn and run BartPE and then find and delete the infected files.  Once you have deleted all the files found by gmer, reboot your system and your redirect problem should be gone.

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